Summary of Lesson 6: Live Chat and Settings – Building Connections in Real Time

📢 Welcome, Manychatters!
In this final lesson of Level 1, we explore Live Chat features and settings that help businesses manage real-time conversations with ease, ensuring efficient and personalized interactions.

🚀 Key Takeaways:

1. Live Chat in Action 💬

• • See who’s messaging: Know whether a message is from an automation or a real person.
  • Add private notes: Agents can leave internal notes that other team members can see to provide seamless support.
  • Communicate efficiently: Use images, voice notes, canned responses, or pre-built automations to respond faster.

1. Customizing Live Chat Settings:

• • Set conversation pauses: Define how long a conversation should remain active (e.g., 8 hours) before it is marked inactive.
  • Create canned responses: Save time with pre-written responses that can automatically include user data, like the recipient’s first name.

1. Personal Touch with Canned Responses:

• • Example: A response can say, "Hi, Sophia! Lovely to see you here." This adds warmth and personalization, building stronger customer connections.

1. Analytics at a Glance 📊

• • Quickly view automated activity and analytics to stay on top of conversations and track engagement efficiently.

✨ Inspiration for New Employees

Your role in managing live chat and automation helps businesses stay personal and responsive. By using tools like notes, canned responses, and analytics, you’ll ensure every conversation feels smooth and meaningful.

📌 Summary Recap:
You now know how to leverage Live Chat tools, canned responses, and conversation settings in Manychat. Whether responding in real time or automating parts of the conversation, Manychat makes it easy to stay connected. See you in the next module, and if not—happy automating! 🚀